In the midst of summer heat reaching 40°C, LGZT provides emergency support to customers.
In the midst of summer, the sun mercilessly fell the earth in the center of operation and maintenance of a large client in Jinan. The recently purchased front -in -law loader LGZT was calmly standing, gently decomposing three sets of auxiliary equipment: a snowplifier, a snowpliter and a snowplifier. The effective work of these emergency tools is critical for subsequent operations. In this exhausting heat, a demonstration of the work of the “quick -eyed mechanism” began.
“Master Zhang, look at this quick -sitting mechanism. Just combine it with the groove and gently turn it, and it will snap. The hydraulic hose is automatically connected without much effort. ” Master MA, Service Engineer LGZT, and his colleague from the dealer’s service center, calmly, with his foreheads wet from sweat. Crouching next to the loader, they pointed to key moments and patiently explained to their representative to the client. The day before, the client manager called a persistent call. The recently purchased LGZT wheel loader and the accompanying auxiliary equipment just profit, and the operating group encountered difficulties in the operation of a quick change in equipment system. The manager was unfamiliar with the system and worried about inaccurate docking, fearing that this would affect work in emergency situations. "Without problems, we will immediately send someone!" Having received a request from the LGZT service center, the master Ma hit the road early in the morning of the next day. “This is the reserve group of the client. The sooner we learn, the calmer we will be. ” During a two -hour trip, he repeatedly repeated the briefing procedure.
When they arrived at the place, the land temperature was almost 40 ° C. Master Ma and his colleague from the dealer’s service center immediately began working with equipment. One painted the schemes and noted key components, and the other demonstrated the operation of the machine. They explained in detail everything: from the basics of operation to adjusting the angle of inclination of the snowpipe and aligning the conveyor tape of the snowpipe, explaining in detail the entire client manager. To ensure the accuracy of the instructions, they took turns working out key points of work by car, quickly eliminating any inconsistencies. They did not even notice how their workwear was saturated later. In the courtyard, the roar of technology intertwined with explanations and discussions, creating a lively atmosphere.
From dawn to sunset, the master Ma repeatedly demonstrated the entire process to the client, and by 8 pm the client was able to easily complete the replacement of these auxiliary tools. Given the long -term use of equipment by the client, LGZT subsequently organized the departure of the local dealer’s service personnel to the client’s object to conduct integrated, systematic training and management, which allowed the operators to master the equipment.
On the way back, an evening breeze is gradually subsided. Master Ma, looking at the loader in the rear -view mirror, realized: for LGZT, sales are never the end; Equipment selling is only the beginning of maintenance. To be near, when we need a client, sincerely strive for his satisfaction and solve problems professionally and patiently - these are the main values of the “complete service”. This value remains unchanged in winter and in summer.
